FAQ

Yes! We offer free shipping on all orders over €100,00 within the EU. For orders below this amount, a standard shipping fee will apply at checkout. International order will be subject to standard international shipping fees. 

You can easily track your order by following these steps:

1. Email Confirmation: Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the shipping carrier’s website.

2. Log Into Your Account: If you created an account when placing your order, you can log in to your account on our website. Navigate to the “Order History” section, where you will find the tracking information for your recent purchases.

3. Track via Carrier’s Website: You can enter your tracking number directly on the website of the shipping carrier (e.g., UPS, FedEx, or USPS) to see the latest updates on your shipment.

If you have any trouble tracking your order or need further assistance, please don’t hesitate to contact our customer service team!

Delivery times may vary based on your location and the shipping method selected at checkout. Generally, you can expect the following:

• Standard Shipping: Typically takes 7-9 business days for delivery within the EU
• Expedited Shipping: Usually delivers within 4-7 business days.
• International Shipping: Times may vary, but generally take between 7-21 business days, depending on customs processing and local postal services.

Please note that processing times may also apply, typically 1-2 business days for order fulfillment. You will receive an email with tracking information once your order has shipped, allowing you to monitor its progress.

Yes, we are pleased to offer international shipping! We ship to a variety of countries around the world. Shipping rates and delivery times may vary based on your location and the chosen shipping method.

At checkout, you will be able to select your country, and the shipping options available for your destination will be displayed. Please note that customers are responsible for any customs duties, taxes, or fees that may be incurred upon receipt of the package.

We accept a variety of payment methods to ensure a seamless shopping experience for our customers. Currently, you can make purchases using:

• Credit and Debit Cards: Visa, MasterCard, American Express
• PayPal: A secure option for online payments.
• Apple Pay: Convenient mobile payment solutions.
• Gift Cards: Redeemable for online purchases.

Absolutely! At Mothercity Fashion, we prioritize your security and privacy. Our website uses advanced encryption technologies (SSL) to protect your personal and payment information during checkout.

All transactions are processed through reputable payment gateways, which comply with industry standards for security. We do not store your credit card information on our servers, ensuring your data remains safe and confidential.

Not yet, but we are actively working on it! At Mothercity Fashion, we recognize the growing importance of cryptocurrency and its potential role in sustainability. We are exploring options to integrate cryptocurrency payment methods in the near future.

In the meantime, you can pay using our current accepted payment methods, including credit and debit cards, PayPal, and other options. Stay tuned for updates as we continue to expand our payment options! If you have any questions, feel free to reach out to our customer service team.

At Mothercity Fashion, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Eligibility for Returns:

• Items must be returned within [7] days of receiving your order.
• Products must be unworn, unwashed, and in their original condition with all tags attached.

Non-Returnable Items:

• Certain items, such as final sale items or gift cards, are not eligible for return. Please check the product description for such details.

Return Process:

• To initiate a return, please contact our customer service team for a return authorization and instructions.
• Pack the item securely, including the original receipt and any included accessories.
• Ship the package to the address provided by our customer service team.

Return Shipping:

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount] to ensure that your return reaches us.

Refunds:

• Once your return is received and inspected, we will process your refund to the original payment method within [7-10] business days.
• Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Unfortunately, once an order is placed, we are unable to make changes or cancel it. Our systems process orders quickly to ensure timely delivery, which means that once the order is confirmed, it cannot be modified.

If you need to change or cancel your order, we recommend contacting our customer service team as soon as possible. While we cannot guarantee changes or cancellations, we will do our best to assist you. Alternatively, you may return the item once it has been received, according to our return policy.

If you have any questions or need further assistance, please feel free to reach out!

Not yet, but we are excited about the potential to expand our presence in the future! At Mothercity Fashion, we believe in the benefits of today’s digitally connected world and the ability to reach customers globally.

Currently, our online store allows you to explore and shop our full range of products from the comfort of your home. We are continuously looking for opportunities to grow, so stay tuned for updates as we work towards possibly opening physical locations in the future. If you have any questions or need assistance, feel free to reach out to our customer service team!

Yes, we provide a size guide to help you find the perfect fit for our apparel. You can find the size guide on our website, typically in the product description section or under a dedicated “Size Guide” tab.

Our size guide includes measurements for each size, helping you to determine the best size based on your body measurements. If you have any questions about sizing or need assistance in selecting the right fit, please don’t hesitate to contact our customer service team!

We’re here to help you ensure a great fit for your Mothercity Fashion apparel.

We’re here to help! You can reach our customer service team through the following methods:

1. Email: Send us an email at [insert email address], and we will respond as quickly as possible, typically within 48 hours.

2. Contact Form: Use the contact form available on our website [insert link to contact form], and we will get back to you shortly.

3. Social Media: Connect with us on our social media platforms, where you can send us direct messages for quick inquiries.

Whether you have questions about your order, need assistance with returns, or want to learn more about our products, we’re here to help!